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Withdrawal rules

  • Orders by private individuals: The customer can revoke the contract declaration within two weeks in text form, including letter, fax, e-mail or via the contact form, without giving reasons. The period begins at the earliest with the receipt of detailed information about the right of withdrawal in text form. The timely dispatch of the revocation is sufficient to meet the deadline. Contact options for a revocation

  • Orders by entrepreneurs: If a customer has acted in his commercial or self-employed professional activity, there is no revocation.

  • Consequences of revocation: In the event of an effective revocation, the services received by both parties must be returned and any benefits derived must be surrendered. If the customer has requested that the services should begin during the cancellation period, the customer must pay a reasonable amount that corresponds to the share of the services already rendered up to the point in time at which NUXOA GmbH informed of the exercise of the right of cancellation with regard to this contract services compared to the total scope of services provided for in the contract. If the service received cannot be returned in whole or in part or can only be returned in a deteriorated condition, compensation for the value must be paid to NUXOA GmbH. The right of revocation does not apply as soon as NUXOA GmbH has already provided the booked services, set them up for the customer and made them available.